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Terms of Use

Last updated: March 17, 2026

This document is a proposal of Individual Entrepreneur Arslanov Albert Maratovich (hereinafter — Service Provider) to conclude a subscription agreement with an individual or legal entity (hereinafter — User) for the provision of AI-powered conversation analysis services using the Internet service Danku AI (hereinafter — Service) under the terms set out below. This document is an official public offer (hereinafter — Offer).

1. General Provisions

  1. 1.1. Complete and unconditional acceptance of the Offer is performed by registering an Account on the Service and/or paying for a paid subscription.
  2. 1.2. Acceptance of the Offer is equivalent to conclusion of an agreement under the terms set out in this Offer; the Service Provider and the User are the Parties to this Offer.
  3. 1.3. This Offer has legal force and does not require signature by the Parties.

2. Subject of the Offer

  1. 2.1. The subject of this Offer is the provision of access to the Danku AI platform, owned and operated by the Service Provider, to the User.
  2. 2.2. The Service provides tools for analyzing customer interactions — including phone calls, chat conversations, and support tickets — using artificial intelligence to generate decision graphs, root-cause analysis, sentiment analysis, quality scores, and other analytical insights.
  3. 2.3. The terms of this Offer apply to updates and new versions of the Service. By continuing to use the Service after an update, the User accepts the terms of this Offer for the updated functionality unless a separate agreement is provided.
  4. 2.4. All intellectual property rights in the Service, documentation, and related materials belong to the Service Provider. The User is granted a limited, non-exclusive, non-transferable right to use the Service in accordance with this Offer.
  5. 2.5. The User retains all rights to their Conversation Data. The Service Provider does not claim ownership of any data uploaded, imported, or processed through the Service.

3. Conditions and procedure for using the Service

  1. 3.1. Registration: To start using the Service, the User must create an Account by providing a name, email address, and password. The User is responsible for maintaining confidentiality of their credentials and all activity performed through their Account.
  2. 3.2. Organizations: The User may create one or more Organizations within the Service, invite team members, and assign roles (admin or member). The Organization admin is responsible for team members' actions within the Organization.
  3. 3.3. Payment: Paid access to the Service is provided on a subscription basis. Payment methods available to the User are displayed in the billing area of the application. Subscription fees are stated on the Service at the time of purchase.
  4. 3.4. Technical support: The Service Provider provides technical support related to the Service's functionality and operation via the support channels specified in the app or on the website.

4. Data Processing Responsibilities

  1. 4.1. The User acknowledges that Conversation Data may contain personal information of End Customers (third parties whose interactions are being analyzed).
  2. 4.2. The User is the data controller with respect to Conversation Data and is solely responsible for:
    • Obtaining all necessary consents, authorizations, or establishing a lawful basis for collecting and processing End Customer data.
    • Complying with all applicable data protection laws (including GDPR, CCPA, and other relevant regulations).
    • Informing End Customers that their conversations may be recorded, transcribed, and analyzed using AI.
  3. 4.3. The Service Provider acts as a data processor with respect to Conversation Data and will process such data only as necessary to provide the Service.
  4. 4.4. The Service Provider does not use Conversation Data for purposes other than providing the Service, including but not limited to training AI models, advertising, or resale.

5. Third-Party Services

  1. 5.1. The Service integrates with third-party platforms (Intercom, Zoho, Kommo, HubSpot) to enable the User to import Conversation Data. The User is responsible for reviewing and accepting the terms of service of these third-party platforms.
  2. 5.2. The Service uses third-party AI providers (ElevenLabs for transcription, OpenRouter for analysis) to process Conversation Data. By using the Service, the User consents to this processing.
  3. 5.3. The Service Provider is not responsible for the availability, accuracy, or data handling practices of third-party services.

6. Rights and Obligations of the Parties

6.1. User's rights and obligations

  • 6.1.1. The User shall not use the Service for purposes that violate national or international law, including data protection laws, intellectual property rights, or actions that may disrupt the Service.
  • 6.1.2. The User shall not upload, import, or process Conversation Data for which they do not have a lawful basis.
  • 6.1.3. The User must keep their login credentials confidential. Actions performed using the User's credentials are deemed to be performed by the User. In case of unauthorized access, the User must notify the Service Provider immediately.
  • 6.1.4. The User may request deletion of their Account and all associated data. The Service Provider will process valid deletion requests within 10 business days.
  • 6.1.5. The User is responsible for all content uploaded to the Service and any conclusions drawn from AI-generated analysis.
  • 6.1.6. The User shall not reverse-engineer, decompile, or attempt to extract the source code of the Service or its AI models.

6.2. Service Provider's rights and obligations

  • 6.2.1. The Service Provider shall make commercially reasonable efforts to ensure continuous operation of the Service, subject to maintenance and force majeure.
  • 6.2.2. The Service Provider may suspend the Service for scheduled maintenance or emergency fixes and will notify Users when reasonably possible.
  • 6.2.3. The Service Provider may modify content, functionality, and the User interface at their discretion.
  • 6.2.4. The Service Provider may change pricing for paid services; price changes will be posted on the Service and notified to Users in advance.
  • 6.2.5. The Service Provider may suspend or terminate a User's access if the User violates this Offer or harms other Users.
  • 6.2.6. The Service Provider reserves the right to refuse service to any User without explanation.
  • 6.2.7. The Service Provider may update these terms. Changes take effect three (3) days after posting the updated Offer on the Service unless a different period is specified.

7. API Access

  1. 7.1. The Service may provide API access for programmatic data submission and retrieval. API keys are issued per Organization and are the responsibility of the Organization admin.
  2. 7.2. The User is responsible for securing their API keys and for all actions performed using them.
  3. 7.3. The Service Provider may impose rate limits and usage restrictions on API access.

8. AI-Generated Content Disclaimer

  1. 8.1. The Service uses artificial intelligence to generate analysis results, including but not limited to sentiment scores, quality scores, decision graphs, root-cause classifications, and recommendations.
  2. 8.2. AI-generated results are probabilistic and may contain inaccuracies. They are provided as analytical tools to assist decision-making and do not constitute professional advice (legal, medical, financial, or otherwise).
  3. 8.3. The User is solely responsible for any decisions made based on AI-generated analysis. The Service Provider is not liable for consequences arising from reliance on such analysis.

9. Refund Policy

  1. 9.1. Users may request refunds in accordance with applicable law.
  2. 9.2. Where local consumer protection law provides a right of withdrawal (e.g., within 14 days of payment), the User may request a full refund by contacting support. The Service Provider will process valid refund requests in accordance with the law.
  3. 9.3. Refunds are subject to verification. The Service Provider is not responsible for payment processor fees charged by third parties.

10. Liability

  1. 10.1. The Service is provided "AS IS" and "AS AVAILABLE". The Service Provider does not guarantee that the Service will meet the User's expectations in all circumstances.
  2. 10.2. The Service Provider's liability for direct damages is limited to the amount paid by the User during the 12 months preceding the claim, except where further liability is required by law.
  3. 10.3. Neither Party is liable for failure to perform obligations caused by force majeure. If force majeure continues for more than three (3) months, either Party may terminate the Agreement.
  4. 10.4. The Service Provider is not liable for indirect, incidental, or consequential damages, including lost profits, arising from use of the Service to the fullest extent permitted by applicable law.
  5. 10.5. The Service Provider is not responsible for any decisions made by the User based on AI-generated analysis or for any consequences of such decisions.
  6. 10.6. Dispute resolution: The Parties will attempt to resolve disputes by negotiation. If negotiation fails, disputes will be resolved in accordance with applicable law and jurisdiction.

11. Term and Termination

  1. 11.1. The term of the Agreement commences upon Account registration and continues until terminated by either Party.
  2. 11.2. The User may cancel their subscription and delete their Account at any time.
  3. 11.3. Upon termination, the User's access to the Service and all associated data (including Conversation Data, analyses, and integrations) will be permanently deleted within 30 days, unless longer retention is required by law.

12. Contact Information

Individual Entrepreneur Arslanov Albert Maratovich

TIN (INN): 024204067123
PSRNSP (OGRNIP): 325028000220530